Branch Operations Supervisor

Job Summary: Responsible for the leadership of the teller and new account functions, including work scheduling, training, monitoring employee performance, and ensuring compliance to policies and procedures.

Essential Duties:

• Routinely and consistently provides leadership in problem solving and customer service training to enhance and increase productivity of tellers and new account personnel.
• Directly supervises Teller and New Account staff.
• Ensures bank policies and procedures are followed and all compliance and regulatory requirements are met.
• Delegate tasks and monitor workflow in order to support cross training efforts.
• Research various customer and clerical problems, to include balancing customer checkbook.
• Responsible for time clock maintenance and absentee recordkeeping.
• Maintain daily branch balancing standards; locate outages; reports exceptions, errors, and serious personnel issues to the manager after making appropriate efforts to resolve.
• Monitor employee performance and work closely with the manager in coaching employees on performance improvement objectives.
• Participates in the selection, hiring, evaluation, and development of branch employees.
• Perform site/facility management administration duties in the absence of the manager, including the proper maintenance of the branch.
• Perform teller and new account duties as needed
• Assists in the Bank's support of positive development in our communities and represent the Bank in formal and informal business functions.
• Complete required training and compliance with Bank Secrecy Act/Anti-Money Laundering policies, procedures, including identification of suspicious activity, CTR (Currency Transaction Report) preparation and other job specific policies/procedures pertaining to this position.
• May perform other duties as required by business needs.

Supervisory Responsibilities:

• Assigned branch personnel
• Assigning work, giving instructions, reviewing work, recommending salary increases, selecting new employees, acting on employee problems, transfer, promotions, and handling terminations.

Education / Experience:

• A High School Diploma or equivalent.
• Normally requires a thorough understanding of and experience in branch banking operations.
• This position typically requires 3 - 5 years branch operations experience.

Minimum Qualifications:

• Advanced knowledge of Vertex, JHA system, and Deposit Pro.
• Excellent customer service skills with attention to detail.
• Knowledge of current management and leadership methods and practices.
• Ability to effectively promote and sell bank products and services.
• Ability to direct and supervise the work of others.
• Ability to communicate effectively both verbally and in writing.
• Skills in the operation of a personal computer with word processing and spreadsheet software and intra/internet.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize and coordinate a variety of activities.
• Ability to operate a fax, copy machine, online teller system, and coin counter.
• Ability to understand banking debits/credits.
   

Physical Requirements:

• Must be able to remain in a stationary position constantly.
• The person in this position needs to occasionally move about inside the office to access file cabinets and other office machinery; such as a copy and/or fax machine.
• Constantly operates a computer and other office productivity machinery; such as a calculator, copy machine, and printer.
• The person in this position frequently communicates with employees and/or customers with daily inquiries. Must be able to exchange information in these situations.
• Constantly assesses information from computer, manuals, spreadsheets and other bank systems.
• Ability to transport file boxes to another work location (records vault).
• Ability to drive and/or ride in a vehicle to attend educational training or required meetings.
• Ability to transport 0-20 pound coin bags from work station to vault area.

Bank of Eastern Oregon is an Equal Opportunity Employer of minorities, women, protected veterans and individuals with disabilities.

This job description is subject to change and other functions may be assigned/reassigned at management's discretion, in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position, and is not an employment contract. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Current Openings for Branch Operations Supervisor Jobs at Bank of Eastern Oregon